Each and every one of us serves customers,
whether we realize it or not. Maybe you’re on the front lines of a company,
serving the people who buy your products. Perhaps you’re an accountant, serving
the employees by producing their pay checks and keeping the company running. Or
maybe you’re a company owner, serving your staff and your customers.
The Customer Service workshop will
look at all types of customers and how we can serve them better and improve
ourselves in the process. Your participants will be provided a strong skillset
including in-person and over the phone techniques, dealing with difficult
customers, and generating return business.