Customer support used to mean a face-to-face conversation with a customer or a phone call. Today, technology has
changed how we approach customer support.
It now encompasses the internet, websites, webchats, and even smartphone apps. The customer experience
begins long before the purchase is made.
With our “Non-Telephone Customer Support” workshop, your participants will discover the new opportunities in
customer support services via the internet, but also how to use these opportunities
to their advantage.